Complaints received in the previous year
The Board of Trustees has responsibility for the quality of education and the management and monitoring of complaints.
Trustees delegates day to day responsibility for the management of complaints to the Trust Central Team.
The Trust Central Team is responsible for ensuring that:
- All complaints are fully investigated in a manner appropriate to the seriousness and complexity of the complaint, in line with the Trust Complaints Policy;
- All formal complaints receive a written response from the allocated nominated person.
- Complaints are resolved within the timescales set by the Trust policy;
- Where a timescale cannot be met, an explanation is provided and an extension agreed with the complainant; and
Our annual complaints data shows the volume of complaints we received and resolved, and the proportion of complaints we upheld, over the course of the academic year as follows:
Sept 2022 and August 2023
8 complaints were received by the Trust in the year 2022/23, averaging 0.67 per month. Of these, 1 were managed via the formal investigation process and 8 through the informal investigation process for concerns raised by parents/carers relating to a variety of situations.
Sept 2023 and August 2024
X complaints were received by the Trust in the year 2023/24, averaging X per month. Of these, X were managed via the formal investigation process and X through the informal investigation process.